Refund policy

This Return & Refund Policy applies to orders placed through the BDLFurniture online store. It is intended to be read together with your rights under the Australian Consumer Law (ACL). Nothing in this policy limits any rights or remedies you may have under the ACL.

1. 30-Day Returns & Exchanges Policy

We accept return and exchange requests within 30 days from the date of delivery due to product defects (such as damage or other product-related issues) or non-defective reasons (such as change of mind or other non-product-related reasons).

  • Product Condition: To be eligible for a return, items must be in their original packaging (unopened) or in unused condition (unassembled). Items showing signs of assembly or wear cannot be accepted for return or exchange.

  • Restocking Fee: BDLFurniture does not charge any restocking fees.

  • Defective, Incorrect, or Damaged Items: If the product has manufacturing defects, is the wrong item, or is damaged during transit, BDLFurniture will take full responsibility and cover all associated return and replacement shipping costs.

  • Non-Defective / Change of Mind: If you choose to return or exchange an item for personal reasons, the customer is responsible for all round-trip shipping costs (including the original shipping cost from our warehouse to your door and the return shipping cost back to us).

2. Order Cancellation

  • Before Shipment: If your order has not yet been dispatched from our facility, you may request a cancellation for a full refund. No additional fees will be charged during this stage.

  • After Shipment: Any cancellation requests submitted after the order has been dispatched (marked as "Shipped" or "Fulfilled" in our system) will be treated as a Return.
    Shipping Responsibility: If a return or exchange is initiated for reasons other than merchant error (e.g., change of mind, personal preference, or incorrect size selection), the customer is responsible for all shipping costs incurred during the process (including original shipping charges and return shipping fees).
  • Please Note: As our furniture involves production scheduling and international logistics, we recommend contacting us via email or WhatsApp as early as possible if you wish to cancel.

3. Shipping & Tracking Information

  • Status Update: Once your order is processed and handed over to the carrier, we will update your order status to "Shipped".

  • Notification: A formal notification will be sent to your provided email address at this stage.

  • Tracking Number: This email will include your unique tracking number, allowing you to monitor the real-time progress of your delivery from our warehouse to your door.

4. What if I miss the 30-day deadline?

To ensure a timely resolution, we recommend inspecting your items as soon as possible after delivery and notifying us of any damages, defects, or incorrect items within our 30-day return window; please note that while we consider all claims under the Australian Consumer Law (ACL), solutions may be restricted if the product has already been used or assembled.

5. When will I receive my refund?

Once your refund is approved, it will be automatically processed and credited back to your original payment method within 7 business days. You will receive a formal notification via email as soon as the transaction is completed. We appreciate your patience during this processing period. Should you have any further questions or concerns regarding your refund status, please do not hesitate to contact our support team at info@bdlfurniture.com.

6.Contact & Support

For any inquiries regarding our Return & Refund Policy, or to initiate a formal request, please contact our support team:

  • Phone：+61 480 899 904

  • WhatsApp：+61 480 899 672

  • Email：info@bdlfurniture.com

  • Business Hours：Monday – Friday, 9:00 AM – 6:00 PM (Sydney Time)

  • Response Time：We typically respond within 1 business day.