Shipping policy

1. Shipping Costs & Calculations

Shipping rate is dependent on product price.
Please refer to the table below for the rates applicable to your order:

Price Ranges（AU） Costs (AU)
AU$0.01-AU$500 AU$100
AU$500.01-AU$1000 AU$200
AU$1000.01-AU$1500 AU$300
AU$1500.01-AU$3000 AU$400
AU$3000.01-AU$3500 AU$500
AU$3500.01-AU$5000 AU$600
AU$5000.01 and Above AU$700

2. Estimated Delivery Timeline

To ensure your furniture arrives safely, our process involves both careful preparation and specialized international logistics. Your total waiting time is calculated as follows:

Total Delivery Time = Handling Time + Transit Time

  • Handling Time: 7 – 10 Business Days

    • Processing begins once payment is verified and order details are audited (a confirmation email will be sent).

    • Order Modifications: You may request changes to your order (e.g., color, size, style, or address) only before dispatch. Please note that modifications will reset the processing time from the date of final confirmation.

    • Holidays: During statutory holidays (including those in China and Australia), processing times may be extended. We will notify you of any anticipated delays in advance.

  • Transit Time: 33 – 45 Business Days

    • This estimate is based on standard delivery conditions. External factors such as severe weather, customs inspections, or unforeseen carrier delays may occasionally affect the final delivery date.

Total delivery time: All destinations 40-55 business days
（Estimated delivery time based on customer locations）

Order Cut-off Time

  • Cut-off Time: 6:00 PM (18:00)

  • Time Zone: Sydney Time

  • Please note: Orders placed after 6:00 PM will begin processing on the following business day.

3. Additional Logistics Information

  • Duties & Taxes: BDLFurniture operates on a DDP (Delivered Duty Paid) basis. We handle all customs clearances and duties—customers are not required to pay any additional fees upon delivery.

  • Tracking: You will receive a unique tracking number via email within 1 business day after your order has been dispatched from our facility.

  • Delivery Window: Standard deliveries occur between 9:00 AM and 6:00 PM (Local Time), Monday through Friday. If no one is available to receive the delivery, the carrier may leave the package in a designated safe area or contact you to reschedule.

4. Regional Restrictions

Currently, our professional logistics network exclusively serves reachable locations within mainland Australia. Due to the size and specialized handling requirements of our furniture, we cannot deliver to:

  • PO Boxes

  • Military Addresses (e.g., APO/FPO/DPO)

  • Remote islands or territories outside our primary commercial carrier's service range.

5. Contact Us

Company Name：BANDORAFA LTD

Address：Suite 12255, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

(Note：This address does not accept returns, any return issues please contact our customer team for help)

Email：info@bdlfurniture.com

Phone：+61 480 899 904

WhatsApp：+61 480 899 672

Business Hours：Monday – Friday, 9:00 AM – 6:00 PM (Sydney Time)

Response Time：We typically respond within 1 business day.